Frequently Asked Questions

What is Multiply's policy regarding counterfeit products?

Counterfeit, replica or knock-off brand name products - which refers to imitations made with the intent of being passed off as geniune - may not be listed for sale on Multiply, per our Terms of Service. Multiply reserves the right to cancel the account of any shop, without warning, that is sharing counterfeit products.

If a shop is found to be selling a counterfeit item, but it is clear that the vast majority of the same shop's products are legitimate, we will remove the counterfeit product from our Marketplace and hide it from the shop's website. We will send the seller a warning via email with a link to the product we have identified, at which point the seller will only be able to delete, but not edit, the product. If you receive a warning and think it was a mistake, you should contact customer service. If additional counterfeit items are found on a shop that has already received a warning, the seller's account will be cancelled.

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